Our policy

We want you to love what you order. Because of how our products are sourced and fulfilled, we handle refunds and replacements a little differently than a typical retail return — please read below so you know exactly what to expect.

What's covered

If your item arrives damaged, defective, or incorrect (wrong product, wrong size, wrong color), or if your order is lost in transit, you're covered. Just contact us at customersupport@homebodyfinds.store within 30 days of the delivery date (or expected delivery date, for lost orders), and include:

• Your order number
• A description of the issue
• Clear photos or video of the item and, if applicable, the packaging it arrived in

Once we've reviewed the evidence, we'll offer you a replacement or a full refund — whichever you prefer. We'll notify you by email once your claim has been reviewed and let you know the outcome.

You will not be asked to ship the item back to us. Due to the nature of our fulfillment process, we do not accept physical returns — if your claim is approved, simply keep or dispose of the item, and we'll take care of the rest.

Damages and issues

Please inspect your order as soon as it arrives. If anything is wrong, reach out right away at customersupport@homebodyfinds.store so we can resolve it quickly — the sooner you let us know, the faster we can help.

Change of mind / buyer's remorse

We're currently unable to offer refunds simply because you changed your mind, ordered the wrong size, or no longer want an item — but you may be eligible for a paid exchange (see Exchanges below). We encourage you to review product descriptions, sizing, and photos carefully before ordering, and to reach out with any questions before you buy — we're happy to help you decide.

Exchanges

Since we don't process physical returns, exchanges work a little differently than at a typical store: you keep your original item, and we send you the replacement.

• If the exchange is our fault — you received the wrong, damaged, or defective item — it's covered under What's covered above, and we'll ship your replacement at no cost to you.
• If the exchange is not our fault — for example, you'd like a different size, color, or style — we're happy to help, but you'll be responsible for the shipping cost of the replacement item. Contact us at customersupport@homebodyfinds.store with your order number and what you'd like instead, and we'll confirm the shipping fee with you before processing the exchange.

In either case, there's no need to send your original item back to us.

Non-covered items

We're unable to offer refunds or replacements for:

• Sale or clearance items
• Gift cards
• Issues reported more than 30 days after delivery

Refunds

Once your claim is approved, refunds are issued automatically to your original payment method. Please allow some time for your bank or card provider to fully process and post the refund — this can take a few business days on their end even after we've issued it.

Questions?

Reach out any time at customersupport@homebodyfinds.store — we're happy to help before or after you order.